Our House Rules are aimed at providing reasonable guidelines for members and their guests in areas relating to conduct, dress code, using our facilities and so on. Any infraction of the rules should be reported to the Club management for appropriate action.
However, the Club is flexible. If a satisfactory resolution cannot be achieved or if the management takes the view that a policy change may be required, the matter may be referred either to the ACC Rules Committee, Board of Governors (BOG) or Board of Supervisors (BOS) where appropriate.
B. ACC hours of operation are routinely posted on the Club bulletin board and will also be published on a regular basis in both the Club magazine (ACCENT) and on the Club’s official website (www.americanclub.org.tw).
B. At management discretion, any ACC Member may be required to present their membership cards at the Membership Services Desk (located in the lobby area) to validate their Membership privileges whenever entering Club premises. If a Member fails to bring their Membership Card, they must obtain a “Day Pass” from the front desk upon providing photo identification. This Day Pass may be presented to various Club outlets upon demand whenever charging items to that Member’s account.
C. Any individual may also be required to present a Club membership card, or proof of sponsorship, at any time while on Club premises, whenever requested by appropriate ACC Management or designated staff.
D. No Member shall permit another person to use his or her ACC Club membership card as false proof of identity either for use on Club premises or outside for any purpose. Violators shall be subject to immediate review and disciplinary action by either the BOG and/or Board of Supervisors (BOS).
E. Member Cards are the property of the American Club in China (ACC or The Club) and must be surrendered promptly to the Membership Office either upon resignation, termination or whenever the Primary Member enters into Absentee Status.
F. Membership Cards shall be replaced promptly by the Membership Office once it has received written confirmation that a Membership Card has been either lost or stolen along with payment of an appropriate administrative fee.
B. The BOG is empowered to decide the time length for Guest Memberships along with all fees and dues payable by Guest Members.
C. Applications for Guest Membership require only one sponsor signature from either a Regular or Associate Member. This sponsorship also establishes the sponsoring Member’s financial liability and responsibility for any outstanding charges incurred by his/her sponsored Guest Member.
D. The Club General Manager is responsible for reviewing and approving all Guest Membership applications and issuing Guest Membership cards.
B. ROC residents may not be admitted as Club guests more frequently than twice per single calendar month. However, this rule does not apply to the Club’s dining and beverage facilities.
C. Accompanying ACC Members are fully responsible for their guest’s behavior and conduct while on Club premises.
D. A Member hosting a Guest must register their name, Club Membership number, entry date and guest(s) name(s) in the official guest book located at the Membership Service Desk. As already noted above, Members hosting guests must be present on Club premises whenever their guests are visiting the ACC.
E. An unmarried ACC Member may also invite one guest on any day to the Club, as often as he or she wishes, without incurring a guest fee.
F. Club guests that are not residents of the Republic of China may also be admitted to the Club at any time when accompanied by a responsible Member. As noted above, accompanying Members are fully responsible for their guest’s behavior and conduct while on Club premises.
G. All applicable guest fees must be “signed for” by the ACC “host” Member promptly when registering for any sports facilities or the Children’s Nursery, whenever such facilities are being used by a guest. As determined by the BOG, guest fees are currently required for guest use of the following Club facilities: (a) the Swimming Pool, (b) the Fitness Center, (c) Tennis, Squash and Racquetball Courts, (d) the Nursery Center, and (e) the Sauna, Steam Room and Jacuzzi.
H. Only ACC adult and teen-age dependant members are permitted to register Club guests. This privilege is not extended to Club members below the age of thirteen (13).
I. As noted above, the Club reserves the right to impose specific restrictions and other guest policies governing special events, weekends and special holidays as necessary to ensure enjoyment of the Club by its Members on a priority basis.
J. ACC member-invited guests that are non-residents of the ROC are limited to the same privileges as accorded to Social Members or as directed by the BOG. Non-resident guests typically include: visiting parents, children studying overseas, other immediate relatives (e.g., siblings), students, friends and/or business associates.
To ensure proper health, safety and a clean, professional appearance, the ACC requires both appropriate attire and footwear throughout Club premises at all times. The Club maintains two dress codes (Casual and Relaxed) as described below. Applicable dress code is normally determined by the venue (i.e., rooms/areas of the Club) that the Member or guest is visiting. Vulgar attire (e.g., attire with printed profanities as part of its design) is strictly prohibited.
Members or their registered guests must wear proper sports attire whenever engaging in sports or other fitness center activities. Rules governing Fitness Center attire are posted near the center’s entrance and may be monitored by Fitness Center staff.
Soiled or sweaty sports clothing can cause offense to other Members. Members are asked to exercise consideration in avoiding dining in any outlets (with the exception of the Terrace Lanai) and using the elevators and are requested to change into fresh clothes before using the indoor areas of the Club.
Persons thirteen (13) years of age or older are expected to adhere to all Club dress codes. Those under thirteen (13) years of age should wear attire generally equivalent in formality. Common sense and courtesy towards fellow Members and guests are essential. The following are recommended guidelines:
A. Dress Code Descriptions:
- Casual Attire – Casual Attire indicates clean, neat clothing that is reasonably suited to the American character of the Club including shirts with sleeves and closed shoes or sandals. Tank tops, Singlets, cut-offs, flip-flops, short shorts and exercise sports attire are prohibited.
- Relaxed Attire – “Relaxed Attire” may be more relaxed to allow tank tops, singlets, cut-offs and exercise clothing provided it is not soiled or sweaty.
- Swimwear – Swimwear is restricted to the pool area, the nearby Pool Bar area and the locker rooms. As a courtesy to other Members using Club facilities, the use of a cover-up is required whenever proceeding from the locker rooms, located near the Pro Shop to the Pool area.
B. Required Dress Codes for Club Dining Venues:
(a) Inside – Casual Attire
(b) Deck – Casual Attire. (Swimwear and towels are not permitted at any time.)
- Gyoson – Casual Attire
- Rendezvous: Casual Attire
- The Terrace:
(a) Inside – Relaxed Attire
(b) Terrace Lanai – Relaxed Attire
- Club events: Casual Attire unless otherwise specified for special occasions and/or Club events (e.g., Easter, Mothers and Fathers Days, Thanksgiving, Christmas, New Year’s Eve, etc.)
- ACC Market – Relaxed Attire
Private Functions – Members are requested to contact either the Banquet Manager (or General Manager) for detailed advice covering appropriate attire for the following areas: Poolside, California Room, San Francisco Room, Miami Room, and the Chicago Room.
C. Decisions made upon matters governing appropriate attire by the General Manager are binding.
A. Children under two (2) years of age must always be accompanied by either their parent(s) or a responsible adult Club member at all times. To maintain proper hygiene, baby/infant diapers may only be changed in Club designated locations, including either the Children’s Nursery, Family Change Room and/or the washroom for disabled persons located in the Club lobby (that contains a specially designed changing table/seat for this purpose). Changing baby’s diapers in public areas is not permitted. Please request assistance from staff at the Membership Services Desk if you do not know the locations for any of these rooms.
B. Children from two (2) to six (6) years of age must be accompanied by their parents, or a responsible Club Member at all times, unless that child is registered and placed in the Children’s Nursery, or attending a Club organized and supervised activity. Parents or a responsible Club Member must be physically present onsite whenever their child is visiting Club premises.
C. Children six (6) years of age or older are not permitted inside the changing rooms, locker rooms or rest rooms designated for the opposite gender even if accompanied by a parent or other supervising adult.
D. Children aged six (6) to twelve (12) must remain under the direct supervision of either their parents or a responsible adult Club Member in all areas of the Club, except in specifically designated areas such as the Children’s Playroom, Game Room, TV Room, Outdoor Playground and the swimming pool, or when attending a Club organized and supervised activity.
E. To minimize misunderstandings over billing, children twelve (12) years of age and under are not allowed to sign charge slips in any part of the Club, unless they have been issued a Membership card in their name or a specific “Letter of Approval” signed by their parents that will be kept on file at the Membership office.
F. To comply fully with all local alcohol and tobacco laws, children under eighteen (18) years of age are not permitted use of either the Rendezvous or any other exclusively adult-designated Club facilities. As such, no children may either be sold or served any liquor (including either beer or wine), nor allowed to use any tobacco products within Club premises. Any Member or guest Member, under the age of 12, is allowed access to other Club restaurants except the Napa Grille, provided that proper conduct and dress requirements are observed.
G. Children under eighteen (18) years of age must be accompanied by either their parents or a responsible adult Club Member whenever entering the Club’s sauna facility.
H. Children twelve (12) years of age and under are not permitted in the Club’s Locker Rooms, unless accompanied by either their parent, a designated caregiver or a responsible adult Club Member.
I. To maintain both safety and proper decorum, “horseplay”, rough play, running in the lobby/hallways and loud noise are never permitted on Club premises. ACC staff are empowered by both the BOG and General Manager to warn (and, in potentially dangerous situations, to restrain) children that do not properly observe House Rules and staff will promptly notify parents (and/or responsible Club Members) for required assistance with corrective action. The ACC holds parents (and responsible Club Members) fully liable for their children’s conduct whenever they are visiting Club premises.
B. Children’s Playroom: Only children within a height range between 90-135 cm are permitted to use this area. Children under two (2) years of age are not permitted inside. Children must obey all rules posted in this room and their parents are fully responsible for their conduct. By contrast, footwear (beyond stockings or socks) is not permitted in this area. Shoes should always be placed in the shoe rack provided. Swimwear is not permitted. Moreover, parent(s) or an accompanying responsible Club Member must be on Club premises concurrently with their children, in order for their children to access this facility. No food is permitted in this area. Maximum room capacity is 15 children.
C. Nursery: Only children aged between two (2) to six (6) years are permitted to use this area. Children less than two (2) years of age are not permitted in the Nursery, unless accompanied by either a parent or domestic caregiver. For health and hygiene purposes, children that are either not yet toilet trained or who are ill with a communicable disease must not be admitted. Children must be signed-in by their parent(s) or a responsible Club Member, who in turn must check back with nursery staff on their status at least hourly on a “sign-in” basis. Parents should inform the Nursery Supervisor where they may be located on Club premises at all times. Parents or a responsible Club Member must remain on Club premises in order for children to use this facility. Posted Nursery rules must be observed by all children and parents. In cases involving either misbehavior or apparent illness, supervisory staff and Club Management retain the right to request a parent or responsible Club Member remove that child promptly from the Nursery. Due to space limitations, the Nursery can only accommodate fifteen (15) children plus parents at any given time.
D. Swimming Pool and Outdoor Playground area: All Members must observe and obey posted rules in both areas. Children must follow all posted rules and their parents (and/or relevant Club Member) will be held fully responsible for their conduct. Lifeguards are primarily responsible for maintaining safety both in and around the swimming pool area. Therefore, their instructions must always be obeyed. Parents must remain physically present on Club premises in order for their children to access these facilities.
B. Reservations for private breakfasts, luncheons, dinners and cocktail parties/receptions, involving groups of ten (10) or more should be made in advance through the Club’s Banquet/Catering Office.
C. Special event reservations must be made at least two (2) days prior to the scheduled event. Members retain priority over guests for reservations. All guest reservations will be placed on a waiting list, subject to later confirmation. This does not apply to single members, who are allowed one special guest at all special events. Cancellation policies outlined above shall be observed for each event.
D. Hours of operation covering all Club dining facilities are regularly published both in the Club magazine (ACCENT) and on the Club’s official website (www.americanclub.org.tw).
B. All food and alcoholic beverages may only be served and consumed in Club designated dining areas.
C. To ensure proper health and hygiene, both food and alcoholic beverage consumption is absolutely prohibited in any of the sauna rooms, locker rooms, restrooms, fitness center, racquet sports areas, as well as all children’s and youth play areas.
D. In all Club areas, the minimum drinking age for any alcoholic beverage is strictly limited to eighteen (18) years of age or older. The Club reserves the right to request an identity card to verify the age of any Member and/or their Guests.
E. Child behavior in Club Restaurants: Children twelve (12) years of age and under must be accompanied by a responsible adult whenever accessing Club dining facilities. As a courtesy to all Members, parents are expected to maintain proper control over their young children and all children must act in a well-behaved, respectful manner towards all fellow Members, Guests, and Staff. With the exception of infants that must be assisted by adults, children should routinely be seated and suitably accompanied in both the Club lobby and all restaurants. Children are always expected to walk quietly whenever they either enter or exit Club restaurants.
F. To ensure distinctive dining quality and timely service for each restaurant venue, the Club does not permit Members and guests to “cross order” menu offerings (other than desserts) from other dining outlets within the Club. However, a standard children’s menu is available in all relevant dining outlets.
G. Club Management reserves the right to charge a “corkage fee” to Members that wish to supply their own alcoholic beverages at private parties, but the advisability of charging this fee for certain occasions may be evaluated on a case-by-case basis.
H. Use of mobile telephones and/or other voice-enabled computer devices is not permitted either inside restaurants or anywhere else within the Club except for designated areas. (See House Rule 30).
- Function rooms may be in demand frequently, and therefore all room reservations should be made well in advance. The ACC recommends at least seven (7) days before the event to ensure that a desired venue is available. The Club also retains the right to decide which function room is most appropriate for a specific party, typically determined by the size and time requirements for each function:
(a) The Terrace: On a “First-Come,-First-Served” basis.
(b) Sigis: Lunch-time reservations: 12:00 – 3:00PM, Dinner-time reservations: 6:00 – 10:00PM
(c) Napa Grill : Reservation time – Dinner: 6:00 – 9:30PM
- As a courtesy, restaurant reservations may be held by venue staff for late arrivals up to a maximum of twenty (20) minutes.
J. Poolside Parties
Arrangements may be made for private parties utilizing the Club’s “poolside” area, observing the following conditions:
- Parties may be scheduled during evenings, typically beginning at 6:00 PM. Larger parties, that require longer setup time, should begin at 7:00 PM or later. Music is permitted.
- Capacity: The minimum number required for such a party is thirty (30) persons, while the maximum number permitted is one hundred and eighty (180) persons.
- Food and Beverages must be ordered in advance through Club catering services. All food and beverage services must be completed by 9:00 PM.
- To ensure safety for all poolside parties, the Pool Area will typically be closed for Member use two (2) hours prior to the start of the function.
- Guests may access the Main Pool, if they observe the following conditions:
(a) Guests must adhere to all regular pool rules and they must never be intoxicated.
(b) The pool may be used beyond regular Club hours. However, the party host will be assessed appropriate fees for mandatory lifeguard services.
(c) Members must advise Club catering services at least one (1) week in advance that a private party will be held poolside. Advance notification to all Members regarding a private poolside party will be prominently displayed both in the poolside area as well as in the main lobby.
- Cancellation charges: Please refer to “Cancellation Policy”.
- Confirmation of the number of attendees must be made at least seventy-two (72) hours prior to the event. The Club cannot guarantee additional food and beverages after that time.
K. Private Functions
Members may reserve the Club’s California Room and other private function rooms for private functions, meetings or events, as well as other Club facilities as approved in advance by the General Manager. The Club may charge either room utilization fees and/or other relevant minimum charges for the function to cover all necessary costs for making these venues available to either these Members and/or their guests.
L. Cancellation Policies
For function rooms previously reserved by a Member for a private function:
- California Room
(a) If canceled prior to thirty (30) days before the function, no charge will be incurred.
(b) If canceled between thirty (30) to twenty-one (21) days prior to a function, 50% of the room charge may be incurred.
(c) If canceled within twenty (20) days of the function, the full room charge may be incurred.
- Banquet Rooms – San Francisco Room, Miami Room, and Chicago Room
(a) If canceled prior to twenty (20) days of the function, there will be no charge.
(b) If canceled between twenty (20) to eleven (11) days prior to a function, 50% of the room charge may be incurred.
(c) If canceled within ten (10) days of the function, the full room charge may be incurred.
- Charges for Food Cancellation ordered at a Private Function
(a) If food is canceled between seven (7) to four (4) working days prior to a function, 50% of the food charge for the agreed- upon guest count may be incurred.
(b) If food is canceled within three (3) days of the function, the full food charge for the agreed upon guest count may be incurred.
A. Domestic Helpers are allowed into the Nursery Center, Children’s Playroom, Pool Bar area, TV Room, Outdoor Playground and The Terrace restaurant, from Monday to Friday between 9:00 AM to 9:00 PM, and Saturday and Sunday from 9:00 AM to 5:00 PM.
B. Personal employees (including domestic helpers) are not permitted to use either the swimming pool, wading pool or the Jacuzzi.
C. Personal employees are not allowed to remain on Club premises without their Member employer also being present in the Club concurrently.
D. Personal employees may not purchase either Club food or services directly. An accompanying adult Club Member must sign for all purchases.
E. Healthcare Givers for any Club Member, their family or guest (that routinely requires assistance from that Healthcare Giver) shall be permitted to enter and remain present at all relevant Club premises without restriction, for the specific purpose of attending to that individual’s needs.
F. Any special circumstances regarding personal employees should be referred to the General Manager (preferably in advance) for an appropriate decision.
B. Club Staff may not be chastised, criticized or otherwise publicly reprimanded by Members or their Guests. If a Member or guest believes in good faith that inappropriate action by either a Club employee or independent contractor warrants a direct reprimand, he/she must notify the General Manager first to facilitate both a prompt investigation and remedial action(s) as required.
C. Rude behavior including any abusive language or adverse action taken against a Club employee by any Member or his/her Guest, Guest Member and/or their dependents will subject the offending Member to review and/or disciplinary action by the Rules Committee, BOG or BOS as appropriate.
D. Club management personnel (including Captains and Security) are responsible for pointing-out rules infractions to Members, their Guests, Guest Members and dependents. If infractions are not immediately resolved or remedied by the offender, then the issue will be reported to the General Manager for further action.
E. Employees may not approach any Member, Guest or Guest Member to solicit funds, favors or gifts of any type while on Club premises. Any inappropriate approach or unauthorized request should be reported to the General Manager.
B. Provisions can be made for individuals or companies to make contributions to the annual ACC Employees Party and/or the Lunar New Year “Red Envelope Fund” for employees. All such donations must be made through and recorded by Club management.
B. Guest Members may either purchase Club “coupons” from the reception desk to cover purchase transactions made while visiting the Club or they may sign for goods and services with charges billed to an “approved-in-advance” billing party. Charges not fully paid within the normally required one (1) month settlement date shall be remanded to the sponsoring Member for payment.
C. Cash transactions are prohibited on Club premises, except for pay telephones, vending machines, electronic games and Club transactions that are handled by the Membership Services Desk mentioned above.
D. Parents of children thirteen (13) years of age and over should inform Club management in writing whether or not they wish to authorize signing privileges for their teenage children in advance.
E. Billing statements are issued monthly to Members; on the 15th of each month for Members whose surnames begin from “A to L”, and at the end of each month for Members whose surnames begin from “M to Z”.
F. Members are responsible for informing the Club of any change in address and telephone numbers in writing to the Membership Office.
G. All Members accounts are due upon receipt of their monthly billing statement and required to be paid in full within thirty (30) days of the billing date. Any account past due shall be charged a late fee at an appropriate level as prescribed by the BOG.
H. Any Member who fails to pay such charges by the end of the second month (following the month in which those charges were incurred) is no longer entitled to credit at the Club and may find their signing privileges immediately suspended at the sole discretion of Club Management.
I. If any Member fails to pay such charges by the end of the third month (following the month in which charges were incurred), the General Manager will promptly request a meeting with that Member to: (1) Understand the circumstances causing non-payment and (2) Determine how these overdue charges may be resolved as soon as possible. If satisfactory resolution cannot be achieved between that Member and the Club, the BOG may either call upon that Member to resign or otherwise expel that Member from the Club.
J. In addition to monthly dues, a minimum purchase charge shall be billed to each Member. However, this charge may also be credited against food and beverage purchases at the Club.
K. Vacationing Members, who will be away from Taiwan for thirty (30) or more consecutive days, but no longer than three (3) months, shall be exempt from the required minimum purchase charge for that period, provided that written notification is delivered to Club management prior to their departure.
L. Members who intend to resign from the Club are still fully responsible for payment of applicable monthly dues and/or minimums until the General Manager receives their formal, written notice of resignation and the BOG accepts it, in accordance with Article 41 of the Club Constitution.
B. No Members or their Guests are permitted to remove from the Club’s premises any property of the Club, it’s employees, it’s vendors or agents without the consent of the General Manager.
B. Except for cases of negligence as determined by applicable local law, the Club may neither be held responsible nor liable for any personal injury, loss or damage to personal property suffered by either Members and/or their Guests.
C. Taking legal action against the ACC is deemed injurious to the Club and will therefore be dealt with in accordance to Article 30 of the Club’s Constitution
B. Grievances, complaints of a serious nature, and/or questions regarding any ACC policy, should be addressed in writing to the General Manager, BOG, BOS or House/Rules Committees.
C. General comments, compliments or suggestions are welcome and may also be submitted directly to Club management or outlined on “comment cards” and Members are requested to not to take up issues directly with rank and file staff.
B. Members and/or their Guests, who appear to be intoxicated to the point of potentially creating a public disturbance, shall be promptly and politely requested to leave all Club premises. To ensure safe travel home, taxi transportation can easily be arranged by Membership Service Desk staff. To comply fully with relevant local regulations, ACC management and staff reserve the right to refuse alcoholic beverage service to Members or their Guests whenever necessary. Alcoholic beverages must never be sold nor given to anyone under eighteen (18) years of age.
C. Neither physically violent nor verbally abusive behavior is ever acceptable. Regardless of precipitating circumstances, the BOG, BOS and Rules Committee will deal very strictly with all instances of unacceptable behavior.
Therefore, the use of mobile telephones and/or equivalent devices (e.g., PDA s, Blackberries, computer-integrated VOIP/IP applications like Skype, etc.) for phone calls made on Club premises is strictly limited so as not to disturb others. Mobile phones and/or equivalent devices are only permitted for use in designated areas that typically include the Club-designated phone area in the lobby and all areas adjacent to the exterior of Club premises (e.g., outside the Club entrance, at the playground and around the swimming pool). Users of such telephone devices should still observe the following etiquette:
A. Incoming calls must be set to “vibrator mode”. Members or guests should promptly move to a designated area and only answer their mobile phone there. Whenever possible, calls should be kept to the minimum length necessary and voice levels should be restrained so as not to disturb other members passing by.
B. Outgoing calls must be made in designated areas only. Comparable telephone etiquette applies.
No other electronic devises such as radios, compact disc players, cassette players, ipods, etc. may be used on the Club premises unless used with headphones and in such a manner as to not disturb other Members and their Guests.
B. All chauffeur-driven automobiles must park outside the ACC parking lot between 10:30 AM to 1:30 PM, and 5:30 PM to 7:30 PM daily (or at the discretion of the parking lot attendant), and on “Any Occasion” when requested to do so by an ACC parking attendant.
C. During peak use hours (see “B” above), chauffeur-driven automobiles will be directed to drop their passengers off at the front entrance to the Club, and then proceed to street parking.
D. Chauffeurs must obey instructions from the ACC parking lot security staff at all times. Any chauffeur that either attempts to intimidate parking lot security staff or disregard parking lot rules will be reported by their vehicle’s license plate number to Club management for reprimand. Owners of these vehicles will strictly be held responsible for their chauffeur’s behavior. Inappropriate behavior of any kind will not be tolerated and continued disregard of these regulations will result in disciplinary action being taken against the offending Member.
E. For safety reasons, when any vehicle drops a passenger off at the main entrance to the Club, it is STRICTLY PROHIBITED FOR THAT VEHICLE TO “BACK UP” THE ONE WAY DRIVEWAY TO PARK IN THE PARKING LOT. All vehicles must follow traffic flow direction signs and signals (arrows) painted within the ACC parking lot.
F. Members must inform the Security or Front Desk Receptionist if it becomes necessary to leave a registered vehicle in the Club parking lot over night.