Our House Rules are aimed at providing reasonable guidelines for members and their guests in areas relating to conduct, dress code, using our facilities and so on. Any infraction of the rules should be reported to the Club management for appropriate action.
However, the Club is flexible. If a satisfactory resolution cannot be achieved or if the management takes the view that a policy change may be required, the matter may be referred either to the ACC Rules Committee, Board of Governors (BOG) or Board of Supervisors (BOS) where appropriate.
Club Fee Attachment
Administrative Fee for Issuance of Day Pass NT$30
Member Card Replacement Fee NT$300
Club Guest Fees
Monday – Friday NT$500
Saturday, Sunday and Public Holiday NT$1,000
Nursery NT$100 per hour
- ACC hours of operation are routinely posted on the Club bulletin board and will also be published on a regular basis in both the Club magazine (ACCENT) and on the Club’s official website (www.americanclub.org.tw).
E.Membership Cards are the property of the American Club in China (ACC or The Club) and must be surrendered promptly to the Membership Office either upon resignation, suspension, and termination or whenever the Primary Member enters into Absentee Status.
- Membership Cards shall be replaced promptly by the Membership Office once it has received written confirmation that a Membership Card has been either lost or stolen along with payment of the established administrative fee.
D.When leaving the Club, Guests must deposit his/her Guest access card into the slot at the access barrier to exit the Club. If the Guest fails to deposit the Guest access card into the slot and the Guest access card is not returned to the Club, the Member will be required to pay a Membership card replacement fee.
- An unmarried ACC Member may also invite one guest on any day to the Club, as often as he or she wishes, without incurring a guest fee.
- If known at the time of entry, the Member should indicate if his/her Guest will be using any of the Club’s Sports and Recreations amenities of the Club which require a Guest fee. A daily Guest fee must then be “signed for” by the ACC Member (“host”) promptly when registering his/her Guest at either the Membership Services Desk, the Sports Counter located at the Gym or at the Tennis Office (please note that a separate fee applies for all Guest’s children using the Children’s Nursery). As determined by the BOG, Guest fees are currently required for Guest use of the following Club facilities: (a) the Swimming Pool, (b) the Fitness Center, (c) Tennis, Squash and Racquetball Courts, (d) the Nursery Center, and (e) the Sauna, Steam Room and Jacuzzi.
G.Only ACC adult and teenage dependent Members are permitted to register Club Guests. This privilege is not extended to Club Members below the age of twelve (12).
- The Club reserves the right to impose specific restrictions and other Guest policies governing special events, weekends and special holidays as necessary to ensure the enjoyment of the Club by its Members on a priority basis.
- Members may not bring ex-employees to the Club as guests for six (6) months immediately following the end of the ex-employee’s employment without the advance approval of the General Manager.
- As noted above, the Club reserves the right to impose specific restrictions and other guest policies governing special events, weekends and special holidays as necessary to ensure the enjoyment of the Club by its Members on a priority basis.
To ensure proper health, safety and a clean, professional appearance, the ACC requires both appropriate attire and footwear throughout Club premises at all times. The Club maintains two dress codes (Casual and Relaxed) as described below. Applicable dress code is normally determined by the venue (i.e., rooms/areas of the Club) that the Member or guest is visiting. Vulgar attire (e.g., attire with printed profanities as part of its design) is strictly prohibited.
Members or their registered guests must wear proper sports attire whenever engaging in sports or other fitness center activities. Rules governing Fitness Center attire are posted near the center’s entrance and may be monitored by Fitness Center staff.
Soiled or sweaty sports clothing can cause offense to other Members. Members are asked to exercise consideration in avoiding dining in any outlets (with the exception of the Terrace Lanai) and using the elevators and are requested to change into fresh clothes before using the indoor areas of the Club.
Persons twelve (12) years of age or older are expected to adhere to all Club dress codes. Those under twelve (12) years of age should wear attire generally equivalent informality. Common sense and courtesy towards fellow Members and Guests are essential. The following are recommended guidelines:
- Dress Code Descriptions:
- Casual Attire – Casual Attire indicates clean, neat clothing that is reasonably suited to the American character of the Club including shirts with sleeves and closed shoes or sandals. Tank tops, Singlets, cut-offs, flip-flops, short shorts and exercise sports attire are prohibited.
- Relaxed Attire – “Relaxed Attire” may be more relaxed to allow tank tops, singlets, cut-offs and exercise clothing provided it is not soiled or sweaty.
- Swimwear – Swimwear is restricted to the pool area, the nearby Pool Bar area and the locker rooms. As a courtesy to other Members using Club facilities, the use of a cover-up is required whenever proceeding from the locker rooms, located near the Pro Shop to the Pool area.
- Required Dress Codes for Club Dining Venues:
(a) Inside – Casual Attire
(b) Deck – Casual Attire. (Swimwear and towels are not permitted at any time.)
- Gyoson – Casual Attire
- Rendezvous: Casual Attire
- The Terrace:
(a) Inside – Relaxed Attire
(b) Terrace Lanai – Relaxed Attire
- Club events: Casual Attire unless otherwise specified for special occasions and/or Club events (e.g., Easter, Mothers and Fathers Days, Thanksgiving, Christmas, New Year’s Eve, etc.)
- ACC Market – Relaxed Attire
Private Functions – Members are requested to contact either the Banquet Manager (or General Manager) for detailed advice covering appropriate attire for the following areas: Poolside, California Room, San Francisco Room, Miami Room, and the Chicago Room.
C. Decisions made upon matters governing appropriate attire by the General Manager are binding.
- Children under two (2) years of age must always be accompanied by either their parent(s) or a responsible adult Club member at all times. To maintain proper hygiene, baby/infant diapers may only be changed in Club designated locations, including either the Children’s Nursery, Family Change Room and/or the washroom for disabled persons located in the Club lobby (that contains a specially designed changing table/seat for this purpose). Changing baby’s diapers in public areas is not permitted. Please request assistance from staff at the Membership Services Desk if you do not know the locations for any of these rooms.
- Children from two (2) to six (6) years of age must be accompanied by their parents, or a responsible Club Member at all times, unless that child is registered and placed in the Children’s Nursery, or attending a Club organized and supervised activity. Parents or a responsible Club Member must be physically present onsite whenever their child is visiting Club premises.
- Children six (6) years of age or older are not permitted inside the changing rooms, locker rooms or rest rooms designated for the opposite gender even if accompanied by a parent or other supervising adult.
D.Children aged seven (7) to eleven (11) must remain under the direct supervision of either their parent(s) or a responsible adult Club Member in all areas of the Club, except in specifically designated areas such as the Children’s Playroom, Game Room, TV Room, Outdoor Playground and the swimming pool, or when attending a Club organized and supervised activity.
E.Children aged ten (10) and eleven (11) may be given special approval to be dropped off and picked up for Club organized activities, classes and/or lessons without parental supervision provided that the parents sign a consent form promising that the children will be picked up immediately after such activities. The children must comply with all Club rules and not go to any other areas of the Club unless the necessary supervision, in compliance with the Club rules, is present.
F.To minimize misunderstandings overbilling, children under twelve (12) years of age are not allowed to sign charge slips in any part of the Club, unless they have been issued a Membership card in their name or a specific “Letter of Approval” signed by their parents that will be kept on file at the Membership office (please note that Membership Cards issued to children under twelve (12) years of age will not access the Membership Controlled access barriers).
- To comply fully with all local alcohol and tobacco laws, children under eighteen (18) years of age are not permitted the use of either the Rendezvous or any other exclusively adult-designated Club facilities. As such, no children may either be sold or served any liquor (including either beer or wine), nor allowed to use any tobacco products within Club premises. Any Member or guest Member, under the age of 12, is allowed access to other Club restaurants except the Napa Grille, provided that proper conduct and dress requirements are observed.
- Children under eighteen (18) years of age must be accompanied by either their parents or a responsible adult Club Member whenever entering the Club’s sauna facility.
- Children twelve (12) years of age and under are not permitted in the Club’s Locker Rooms unless accompanied by either their parent, a designated caregiver or a responsible adult Club Member.
- To maintain both safety and proper decorum, “horseplay”, rough play, running in the lobby/hallways and loud noise are never permitted on Club premises. ACC staff is empowered by both the BOG and General Manager to warn (and, in potentially dangerous situations, to restrain) children that do not properly observe House Rules and staff will promptly notify parents (and/or responsible Club Members) for required assistance with corrective action. The ACC holds parents (and responsible Club Members) fully liable for their children’s conduct whenever they are visiting Club premises.
- Function rooms may be in demand frequently, and therefore all room reservations should be made well in advance. The ACC recommends at least seven (7) days before the event to ensure that a desired venue is available. The Club also retains the right to decide which function room is most appropriate for a specific party, typically determined by the size and time requirements for each function:
(a) The Terrace: On a “First-Come,-First-Served” basis.
(b) Sigis: Lunch-time reservations: 12:00 – 3:00 pm, Dinner-time reservations: 6:00 – 10:00 pm
(c) Napa Grill : Reservation time – Dinner: 6:00 – 9:30 pm
- As a courtesy, restaurant reservations may be held by venue staff for late arrivals up to a maximum of twenty (20) minutes.
- Poolside Parties
Arrangements may be made for private parties utilizing the Club’s “poolside” area, observing the following conditions:
- Parties may be scheduled during evenings, typically beginning at 6:00 pm. Larger parties, that require longer setup time, should begin at 7:00 pm or later. Music is permitted.
- Capacity: The minimum number required for such a party is thirty (30) persons, while the maximum number permitted is one hundred and eighty (180) persons.
- Food and Beverages must be ordered in advance through Club catering services. All food and beverage services must be completed by 9:00 pm.
- To ensure safety for all poolside parties, the Pool Area will typically be closed for Member use two (2) hours prior to the start of the function.
- Guests may access the Main Pool, if they observe the following conditions:
(a) Guests must adhere to all regular pool rules and they must never be intoxicated.
(b) The pool may be used beyond regular Club hours. However, the party host will be assessed appropriate fees for mandatory lifeguard services.
(c) Members must advise Club catering services at least one (1) week in advance that a private party will be held poolside. Advance notification to all Members regarding a private poolside party will be prominently displayed both in the poolside area as well as in the main lobby.
- Cancellation charges: Please refer to “Cancellation Policy”.
- Confirmation of the number of attendees must be made at least seventy-two (72) hours prior to the event. The Club cannot guarantee additional food and beverages after that time.
- Private Functions
Members may reserve the Club’s California Room and other private function rooms for private functions, meetings or events, as well as other Club facilities as approved in advance by the General Manager. The Club may charge either room utilization fees and/or other relevant minimum charges for the function to cover all necessary costs for making these venues available to either these Members and/or their guests.
- Cancellation Policies
For function rooms previously reserved by a Member for a private function:
- California Room
(a) If canceled prior to thirty (30) days before the function, no charge will be incurred.
(b) If canceled between thirty (30) to twenty-one (21) days prior to a function, 50% of the room charge may be incurred.
(c) If canceled within twenty (20) days of the function, the full room charge may be incurred.
- Banquet Rooms – San Francisco Room, Miami Room, and Chicago Room
(a) If canceled prior to twenty (20) days of the function, there will be no charge.
(b) If canceled between twenty (20) to eleven (11) days prior to a function, 50% of the room charge may be incurred.
(c) If canceled within ten (10) days of the function, the full room charge may be incurred.
- Charges for Food Cancellation ordered at a Private Function
(a) If food is canceled between seven (7) to four (4) working days prior to a function, 50% of the food charge for the agreed- upon guest count may be incurred.
(b) If food is canceled within three (3) days of the function, the full food charge for the agreed upon guest count may be incurred.
Members’ or Guest Members’ personal employees including: domestic caregivers/helpers, drivers, maids and baby-sitters are not permitted on Club premises, without first registering them into the Membership Controlled Access Registration System. Please register them at the Membership Services Desk upon entry and they will be issued an access card to access the Membership Controlled Access system. When leaving the Club, personal employees must deposit his/her Guest access card into the slot at the access barrier to exit the Club. If the personal employee fails to deposit the access card into the slot and the access card is not returned to the Club, the Member will be required to pay a Membership card replacement fee (please refer to the fee section attachment). Personal employees are required to wear an ACC identification badge at all times. In addition, personal employee’s presence within the Club is regulated as follows: Domestic Helpers are not permitted within the Club premises on weekends (Saturday and Sunday) or public holidays.
- a) Domestic Helpers are not permitted within the Club premises on weekends (Saturday and Sunday) or public holidays.
b)Domestic Helpers are allowed into the Nursery Center, Children’s Playroom, Pool Bar area, TV Room, Outdoor Playground, Gyoson and The Terrace restaurant, from Monday to Friday between 9:00 am to 9:00 pm. (Please note that domestic helpers are not permitted in the Sigis dining outlet or Rendezvous bar.)
- c) Domestic Helpers (including domestic helpers) are not permitted to use the swimming pool, wading pool or the Jacuzzi.
- d) Personal employees are not allowed to remain on Club premises without the Member employer also being present in the Club concurrently.
e)Personal employees may not purchase either Club food or services directly. An accompanying adult Club Member must sign for all purchases.
- f) Healthcare Givers for any Club Member, his/her family or Guest (that routinely requires assistance from that Healthcare Giver) shall be permitted to enter and remain present at all relevant Club premises without restriction, for the specific purpose of attending to that individual’s needs.
- g) Any special circumstances regarding personal employees should be referred to the General Manager in advance for an appropriate decision.
B.Members should not ever be directly involved in disciplining, criticizing, correcting, defending or supporting club employees or independent contractors in a conflict situation. All such concerns are HR matters and are the purview and responsibility of Club management only. Concerns, criticisms, and comments regarding any Club employee or independent contractor by a member should be directed to the respective department head in writing or the GM directly.
- Rude behavior including any abusive language or adverse action taken against a Club employee by any Member or his/her Guest, Guest Member and/or their dependents (including via the internet / social media) will subject the offending Member to review and/or disciplinary action by the Rules Committee and / or BOG and a Disciplinary Committee may be established as necessary.
- Club management personnel (including Captains and Security) are responsible for pointing-out rules infractions to Members, their Guests, Guest Members and dependents. If infractions are not immediately resolved or remedied by the offender, then the issue will be reported to the General Manager for further action.
- Employees may not approach any Member, Guest or Guest Member to solicit funds, favors or gifts of any type while on Club premises. Any inappropriate approach or unauthorized request should be reported to the General Manager.
- Ex-employees are not permitted to enter the Club premises (including as guests of Members) for six (6) months immediately following the end of the employee’s employment without the advance approval of the General Manager.
C.Parents of children twelve (12) years of age and over should inform Club management in writing whether or not they wish to authorize signing privileges for their teenage children in advance.
- Billing statements are issued monthly to Members; on the 15th of each month for Members whose surnames begin from “A to L”, and at the end of each month for Members whose surnames begin from “M to Z”.
- Members are responsible for informing the Club of any change in address and telephone numbers in writing to the Membership Office.
- All Members accounts are due upon receipt of their monthly billing statement and required to be paid in full within thirty (30) days of the billing date. Any account past due shall be charged a late fee at an appropriate level as prescribed by the BOG.
- Any Member who fails to pay such charges by the end of the second month (following the month in which those charges were incurred) is no longer entitled to credit at the Club and may find their signing privileges immediately suspended at the sole discretion of Club Management.
- If any Member fails to pay such charges by the end of the third month (following the month in which charges were incurred), the General Manager will promptly request a meeting with that Member to: (1) Understand the circumstances causing non-payment and (2) Determine how these overdue charges may be resolved as soon as possible. If a satisfactory resolution cannot be achieved between that Member and the Club, the BOG may either call upon that Member to resign or otherwise expel that Member from the Club.
- In addition to monthly dues, a minimum purchase charge shall be billed to each Member. However, this charge may also be credited against food and beverage purchases at the Club.
- Vacationing Members, who will be away from Taiwan for thirty (30) or more consecutive days, but no longer than three (3) months, shall be exempt from the required minimum purchase charge for that period, provided that written notification is delivered to Club management prior to their departure.
- Members who intend to resign from the Club are still fully responsible for payment of applicable monthly dues and/or minimums until the General Manager receives their formal, written notice of resignation and the BOG accepts it, in accordance with Article 41 of the Club Constitution.
- To the respective Department Head,
- To the General Manager,
- To the BOG / BOS,
- Through an Extraordinary General Meeting called in accordance to the Club Constitution.
- Members and/or their Guests, who appear to be intoxicated to the point of potentially creating a public disturbance, shall be promptly and politely requested to leave all Club premises. To ensure safe travel home, taxi transportation can easily be arranged by Membership Service Desk staff. To comply fully with relevant local regulations, ACC management and staff reserve the right to refuse alcoholic beverage service to Members or their Guests whenever necessary. Alcoholic beverages must never be sold nor given to anyone under eighteen (18) years of age.
- Neither physically violent nor verbally abusive behavior is ever acceptable. Regardless of precipitating circumstances, the BOG, BOS and Rules Committee will deal very strictly with all instances of unacceptable behavior.
All Members, Guest Members and their Guests must observe and obey the rules published herein, and posted in the Swimming Pool Area. Swimming is only permitted while there is a lifeguard is on duty.
One of the ACC’s fundamental missions is to facilitate “face-to-face” social interaction, so that all Members have an opportunity to converse with each other in a more relaxed, personal environment.
Therefore, the use of mobile telephones and/or equivalent devices (e.g., PDA’s, Blackberries, computer-integrated VOIP/IP applications like Skype, etc.) for phone calls made on Club premises is strictly limited so as not to disturb others. Speaking on mobile phones or other mobile devices is NOT permitted within the Club premises except in designated areas. The designated areas are listed below and also identified with signage to indicate mobile friendly areas.
- The phone area outside the bathrooms next to the main lobby,
- outside the Main Club entrance,
- outside the Children’s Nursery,
- around the swimming pool,
- at the outdoor playground, and
- in the smoking area near the Rendezvous.
While within the Club premises, users of mobile phone and mobile devices must observe the following etiquette:
a). Incoming calls must be set to “vibrate” mode.
b). When receiving a call, Members or Guests must move promptly to a designated area and only answer their mobile phone or mobile device in the designated areas.
c).Calls on mobile phones and mobile devices should be kept to the minimum length necessary and voice levels should be restrained so as not to disturb other Members passing by.
d).Outgoing calls must only be made in designated areas. Comparable telephone etiquette applies.
e).The use of the speakerphone function on a mobile device is not permitted anywhere within the Club’s premises.
No other electronic devices such as radios, compact disc players, cassette players, iPods, etc. may be used on the Club’s premises unless used with headphones and in such a manner as to not disturb other Members and their Guests.
- All chauffeur-driven automobiles must park outside the ACC parking lot between 10:30 am to 1:30 pm, and 5:30 pm to 7:30 pm daily (or at the discretion of the parking lot attendant), and on “Any Occasion” when requested to do so by an ACC parking attendant.
- During peak use hours (see “B” above), chauffeur-driven automobiles will be directed to drop their passengers off at the front entrance to the Club, and then proceed to street parking.
- Chauffeurs must obey instructions from the ACC parking lot security staff at all times. Any chauffeur that either attempts to intimidate parking lot security staff or disregard parking lot rules will be reported by their vehicle’s license plate number to Club management for reprimand. Owners of these vehicles will strictly be held responsible for their chauffeur’s behavior. Inappropriate behavior of any kind will not be tolerated and continued disregard of these regulations will result in disciplinary action being taken against the offending Member.
- For safety reasons, when any vehicle drops a passenger off at the main entrance to the Club, it is STRICTLY PROHIBITED FOR THAT VEHICLE TO “BACK UP” THE ONE WAY DRIVEWAY TO PARK IN THE PARKING LOT. All vehicles must follow traffic flow direction signs and signals (arrows) painted within the ACC parking lot.
- Members must inform the Security or Front Desk Receptionist if it becomes necessary to leave a registered vehicle in the Club parking lot over night.