General Manager’s Message

Dear Members,

Summer is here and we have started the renovation of the multi-purpose sports complex.  I would like to thank the House and Sports Committee for the time and attention that they have provided to help ensure that this project successfully makes this space better utilized.  This renovation project promises to provide improved functionality of this space to attract Members to train, take fitness classes and expand the offerings of our heavily utilized fitness center.  It also represents the first time that we have worked with a new contractor, C-arch, who has proven to maintain a very high level of professionalism and attention to detail themselves.  We look forward to being able to open the facility with a new level of energy at the end of July.  Just in time for everyone returning back from the summer.

 

We will also be nearing completion of the controlled access project which was unfortunately delayed by the manufacturer of the barriers.  The supplementary cameras, control gates at the front desk, security entries at all of the employee entrances and receiving and controlled access software have all been installed and the barriers will be installed in the front lobby in the last week in June.  We will then commence a “soft opening” of the system from then until around mid-July to allow Members to become familiar with the system and to ensure smooth operations.  Thank you to all the Members who have already come into the Membership office to get their photos taken and we request any remaining Members to get their photos for their Member cards as soon as possible to avoid any inconveniences once the system is fully operational.

With the new controlled access system, the Club will be able to give our Members the assurance that the Club is exclusively used by the Members and their accompanied guests.   Additionally, we will have the ability to ensure that all guests are properly registered, guests from private functions are not free to roam the Club and that the parents accompany their dependent children under 13 years of age.

If you have not already noticed the updated rules that are posted on the Member notice board, please be sure to review them to take note of changes as well as to familiarize yourself with any rules that you may not have been aware of.  Most of the changes are subtle changes to align the rules with updated technology of registering guests and personal employees.  In addition, the Board established a more clear policy regarding “no mobile phones within the club premises” except for defined mobile friendly locations. A complete restriction on using a mobile phone’s speaker function in any areas of the Club, a more clearly defined process for lodging feedback and complaints and the Club will reinforce and more strictly enforce the rule regarding the maximum size of reservations in all the dining outlets to ensure better utilization of these outlets for dining Members and direct larger groups to our banqueting facilities.  And due to the steadily increasing compaction and the desire to maximize Members ability to enjoy the Club facilities during peak times, the Board is reinstating the restriction of domestic helpers in the Club on weekends and public holidays which was relaxed a little over 10 years ago when the Club was less utilized.

With regards to the House Rules as we enter the busy summer season, we would like to remind all Members of some of the key rules to help ensure an enjoyable club experience for all Members.  These include the expectation that parents ensure their children under 13 are well supervised and not permitted to run or be boisterous inside the Club and all children under 7 years old are closely supervised while playing in the outdoor playground.  Please be reminded that diaper changing should only be done either in the family change room, the washroom in children’s nursery or the disabled washroom near the lobby.  Members should not talk on their mobile phones within the Club premises (except in designated areas) and that Members must use headphones when listening to any audio devices.  If an individual receives a phone call, they must proceed to a designated area expeditiously to take the call.  And to maximize parking, all chauffeur driven vehicles are not permitted to park in the Club carpark during lunch from 10:30 am to 1:30 pm and dinner from 5:30 pm to 7:30 pm.

We thank all of you for your support and assistance to ensure a pleasant Club environment as we provide you with the genuine care and comfort which would be expected from your “home away from home”.

We look forward to seeing you this summer!!!!

 

Sincerely,

Todd's Digital Signature

Todd Bretzlaff
General Manager