General Manager’s Message

Dear Members,

I hope that everyone had a great summer.  With Sigis and the Children’s Services Areas under construction, F&B was slower compared to the past few years but surprisingly, tennis and fitness were actually busier.   Now that summer is over, the two capital improvement projects are nearing completion and the staff is preparing to open the new facilities for you to enjoy.

Once the construction commenced, we discovered stress cracks in some of the columns and roof slabs, which required structural reinforcement.  The necessary structural reinforcement work cost approximately NT$900k and caused a few weeks delay on the completion of the project.  This combined with some delays from the Designer/Project Manager and General Contractor; the completion date has now been shifted to September 10th.  And once the two projects are complete, our team will then need just under a week to organize, become familiar with the new facilities and fine-tune the service delivery for the team to be ready to hold our Grand Opening Party on September 16th.

With a completely new look, and improved zoning, the entrance of Sigis is now near the ACC Market and closer to the other F&B outlets.  The Children Services will now occupy the entire ground floor from the admin stairway all the way to the lifeguard office.  The Miami room will now be slightly larger and closer to Sigis to allow better support from the F&B department.

Sigis will remain Mediterranean / Italian dining, but with our new F&B Director – Mr. Ralf Dohmeier, the food will have a refreshed menu with a more authentic Mediterranean / Italian identity.  And for many of you with favorite items off the old menu, we have kept the most popular items.   We are very excited for this redesign as it allows the Club to better differentiate Sigis and the Terrace as two more distinct dining experiences.

The Children Services Area also is a significant  improvement over the previous facilities.   The Nursery and Toddler’s area are expanded to allow for more space and activities, including play equipment, slides, crafts area, TV area, library / computer lab and nursing area.  And for the ‘tweens’, we established a small library / study cubicles with four computers, a TV area and a games room with basketball, air hockey and foosball.

For summer events, the FIFA world cup matches shown in the Rendezvous were a big hit with a full bar for the quarter finals and finals where France was victorious.  The Club enjoyed the largest attendance in years for 4th of July celebration which was held on the tennis courts for the first time.  The a la minute food stations, the center stage band and United States flag “cupcake” cake were all tremendous hits and hopefully a new benchmark for the 4th of July celebration moving forward.  And I also want to mention that Ralf has made some major improvements to the Sunday Brunch which now includes several more a la minute food stations with the chefs on the floor providing freshly prepared food to order.  We invite you to come experience the improvement very soon.

You may not have noticed but we also recently rolled out new menus both in Terrace and Rendezvous and Gyoson will be out shortly.  When speaking with some Members, some were surprised that we do not completely change over the entire menu with new items, but please understand that many of old menu items are many members’ favorite dishes, so it is important to retain the most popular dishes.   Thus, we typically change between no more than 30 to 40% of the menu with new items based on sales numbers, member feedback, and popularity of monthly promotions or dishes that are trending in the industry.

Upcoming in September and October, we hope that you will not miss the many opportunities to come to the Club and meet other Members.  On September 13th, we will be offering two-Children’s Science Classes – Kitchen Science and the Solar System.   We will bring back our Oktoberfest Celebration in the ballroom starting on September 27th through October 7th where we will feature authentic German food and a German band straight from Munich.  On the 13th we will offer another tour of the tunnels under the Grand Hotel as our last session was fully booked.

We look forward to caring for you and your families as get back settled into our fall routines and start thinking about the holidays.

 

See you at the Club,

Todd's Digital Signature

Todd Bretzlaff
General Manager