ACC Wi-Fi Service
A good Wi-Fi signal is available for Member and guest use throughout all Member areas of ACC*.
The SSID of the service is ACC.
Please note that the Club does not broadcast any other SSIDs (even ones which might look similar).
Connection to the service should be straightforward, and Wi-Fi connection help cards are available in all outlets. Staff are also on hand to help if required.
Location of Wi-Fi Transmitters & Signal Strength
Wi-Fi transmitters (APs) are distributed throughout the Member areas of the Club, and their positioning is the result of extensive planning and testing. You should find that this results in a good continuous service as you move around.
One thing that we are unable to control is which Wi-Fi transmitter your device chooses to connect to. Some devices continually seek the strongest signal source, but others will lock on to a transmitter and continue to use it as you move away from it, even if it is no longer the closest and strongest signal. If you find that the signal you are receiving seems to be weak you can usually force your device to to re-connect to the strongest signal by switching your WiFi service off and on again.
The ACC Wi-Fi signal is encrypted with WPA2 security. A password is required which can be obtained from a member of ACC staff.
The ACC Wi-Fi service is based on state of the art equipment incorporating “smart beaming”, roaming and interference avoidance technology. This system is also centrally managed- meaning that it is supports smooth transfer of connection (i.e. “roaming”) from one transmitter to the next as you move through the Club, as well as balance load between neighboring transmitters when needed (but note that the roaming behavior you experience is also determined by your device – as some devices will choose to continue connecting to a transmitter that is no longer the closest and strongest signal).
The equipment is “Dual radio” – meaning that it supports both 2.4GHz and 5GHz bands. The 5GHz band provides more protection against interference sources and is supported by certain more recent WiFi-enabled devices. In most cases your device will make this band selection itself .
WiFi standards 802.11a. 802.11b, 802.11g and 802.11n are all supported.
Direct Network Cable Internet Connections
When using one of ACC’s function rooms a standard direct “CAT6” network cable connection point is available. You may wish to consider using this when you want to ensure highest possible quality internet connection service (for example if you are conducting a video conference over the internet). To use this connection you should configure your device’s network connection to use DHCP (“Obtain an IP address automatically”) and to “Obtain a DNS server address automatically”.
Areas where a weaker signal, or no signal may be encountered
For reasons of privacy no special provision has been made to provide the same level of ACC signal within ACC’s locker room areas. A signal may be obtainable in some locker room areas, but this will only be where there happens to be a signal reachable from an adjoining area.
To avoid any potential safety concerns for the very small children using the nursery we have not situated any WiFi transmitters within the nursery. A signal may, however, be obtainable from the transmitters in adjoining areas.
Wi-Fi Connection Troubleshooting Help & Tips
- Signal Strength is Weak
You should find a good continuous service as you move around the Club. However, one thing that we are unable to control is which Wi-Fi transmitter (“AP”) your device chooses to connect to. Some devices continually seek the strongest signal source, but others will lock on to a transmitter and continue to use it as you move away from it, even if it is no longer the closest and strongest signal. If you find that the signal you are receiving seems to be weak you can usually force your device to to re-connect to the strongest signal by switching your WiFi service off and on again.
- “Connections Exceeded” message is displayed periodically on your browser (usually experienced with Mac notebooks)
For reasons of ensuring fair allocation of resources to all ACC Wi-Fi users a limit of 1000 connections per Wi-Fi session has been implemented. Even with many browser windows open it is unlikely your session would approach this number of connections, but the problem has occasionally been encountered on Mac notebooks using the Safari browser. This is because Safari has a built-in RSS feed which spawns a large number of connections when downloading information from RSS sources. Where we have seen this the people experiencing the problem had not been aware of the RSS function, and did not actually use the information being downloaded. The simple solution for this is usually therefore to disable the RSS feed function in Safari.
- ISP Quota Exceeded” message displayed in browser
ACC does not have an ISP quota limit and if this message is encountered it probably means that you are connected to the wrong SSID. The only SSID provided by the ACC Wi-Fi service is “ACC“. If you see any other SSIDs listed on your device – even if they look similar (such as “ACC2”) – then please ignore them. These are usually temporary SSIDs created by other Wi-Fi users who might be sharing their Wi-Fi or 3G connection to other devices. If in doubt please ask for assistance from ACC staff.
- For any other problems
Ask at member Services for assistance from ACC’s IT Department. We cannot guarantee to solve all problems encountered, as these are sometimes due to device-specific conditions, but where problems relate to simply getting connected to the standard ACC WiFi service we are on hand Mon-Fri to provide help and advice. Outwith those times please explain your problem to the Member Services and leave your contact details, and we will get back to you as soon as possible on the next working day.